Telephone recordings are utilized greatly, because of documentation and legal requirements. It is wise to note that these recordings are conducted legally and not through any clandestine techniques. A number of people have encountered automated voice recordings warning them that their call will be recorded for future reference. This is often the case with calls made to mobile service providers, but all businesses which record telephone conversations are required to notify callers that they are being recorded. There really aren’t recording rules which guarantee quality telephone recordings. Telephone sets differ technically and require varied technicalities during the recording process. Everyone can use the following tips for better telephone recordings and consequently effective transcriptions.
In the case of a telephone interview, preparation is important to ensure that the recording is successful or what is required. The interviewee has to receive the list of questions prior to the phone interview. This is an effective tip to use in order to save on time and ensure that the interviewee is ready for the recording process. The assumption is that the interviewee would be aware that the phone conversation is being recorded, but for legal purposes it would be best to inform them in advance about the telephone recording.
In line with the preparation process, it is important to set a particular date and time for the phone interview. The time chosen should be convenient for you and the party being interviewed. Choose an appropriate time when there are minimal or no distractions. Telephone recordings can pick-up on outside noise, which results in distortions in the end product. The interviewee should also be instructed to switch off other audio devices which may act as interruptions. If need be, the call should be placed when the interviewee is not expecting any other calls to avoid recording the continuous beeping of in-coming calls.
A test recording should be conducted in order to figure out if the equipment is operational and to identify any set-backs that may be experienced. A test recording also helps to rectify any technical difficulties experienced prior to the actual recording day. The testing process is particularly important when placing a VOIP call or a cell phone call.
Ask the interviewee to receive the call in a quite room, but not in a large and empty room. Large and empty rooms produce echo sounds which are likewise picked-up during a recording session. Try to warm-up the person being interviewed so that they can provide calm answers, and avoid moments of long silence which are common with parties being interviewed over the phone. More on telephone transcription